At Sonja Solbakken, we strive to ensure that our customers are satisfied with their purchase. Customer satisfaction is very important to us, so we extend a generous return policy. Before returning an item, please contact us at returns@sonjasolbakken.com to obtain shipping instructions.

If You're Less Than 100% Satisfied...

In general, if you are dissatisfied with your purchase for reasons other than damage, defects, or errors in processing, Sonja Solbakken will be happy to process a return for you without any restocking fees, contingent upon the following.

• Items must be unused and un-assembled, in their original condition, and in their original packaging, complete with all tags, instructions, and insert.

• All returns must be returned via an insured trackable shipping method. Detailed shipping instructions will be provided by Sonja Solbakken.

• The return must be post-marked within 30 days of receiving the item.

• Payment refunds can only be returned to the original payment method

• Please allow 2 weeks after your order has been received for processing. You will be refunded the full purchase price, including tax, less shipping.

• The customer is responsible to ship the item(s) and any fees/costs associated with the return shipment.

Incorrect, Defective or Damaged Purchase

• If you have received an item that has been damaged during shipment, please email returns@sonjasolbakken.com immediately.

• Be sure to inspect all packages for damage.

• If damage is visible, reject the shipment if possible, be sure the driver notes the damage and contact returns@sonjasolbakken.com as soon as possible. We will file a damage claim with the shipper, pick up the damaged item or ship a replacement or replacement parts as soon as possible.

• For damages concealed at the time of delivery, promptly take photos of the damaged item and the packaging it arrived in.

• If the item(s) sent was incorrect, or defective, please email returns@sonjasolbakken.com. Please do not send back these items prior to contacting us.

• If you have received a damaged product that can be remedied with replacement parts, and choose to return an item rather than accept replacement parts, you will be refunded the amount of your order less any unpaid shipping charges (see above).

• Photos are often required and always suggested so that a claim may be made with the shipping company.

• Do not try to repair any product unless directed in writing by Sonja Solbakken or the manufacturer. Sonja Solbakken will not be responsible for any delays in your project or labor costs due to any defective or damaged products or delays in receiving a product.

Original Artwork and Made-To-Order Products

• While we make every effort to accommodate our customers' needs, we are also committed to honoring the work of designers willing to tailor a product to individual specifications. Because this effort takes significant time and resources, requests for made-to-order products can not be cancelled.

• We cannot accept returns on original artwork and made-to-order products.