Shipping

MOST ORDERS SHIP FROM MILLCREEK, UT, USA.

Standard Shipping - 3-9 business days

Your shipping options will be provided at check out.

Some items will be shipped directly from the manufacturer, tracking information will be provided.

VIA EMAIL: You will receive a confirmation email plus a second email with tracking information and link to track your order in real-time. 

When will my order be shipped?

All orders placed before 9am MT are processed within 1-3 business days. We do not ship on weekends and/or nationally observed US holidays.

We make every attempt to get your orders out to you as quickly as possible. However, due to the high volume during peak holiday seasons and , orders may take 2 to 4 business days for processing.

Can I cancel or change my order before it ships?

As soon as we receive your order, we start working on fulfilling it right away, so we are unable to accept changes to an order after it has shipped.

How will my package be shipped?

We use UPS and USPS for Standard Shipping.

To find out which carrier was used, please use the tracking information provided in your shipping email.

What are my shipping options if I live outside of the U.S.?

We apologize but we are not currently offering international shipping. We are working on options and hope to expand soon.

My tracking says that my order is being returned to the sender. What can I do?

If your tracking shows that your order was undeliverable and is being returned to us, we can resend your order to the same or alternative shipping address with a second shipping fee. Please contact us if you need help.

My package is marked as “delivered” but I can’t find it.

Here’s what we suggest doing:

  • Look for a notice of attempted delivery

  • Ask your house guests or neighbors if they accepted your delivery

  • Check again the end of the next day

  • Contact the shipping carrier: USPS (1-800-222-1811), UPS (1-800-742-5877), or DHL (1-800-225-5345)

How can I contact you if I have more questions?

If you don't find your questions answered here, please reach out! We are happy to help. Just email us at info@sonjasolbakken.com